Shipping Info

Shipping Info

We currently ship using USPS Priority Mail for domestic orders and USPS First Class International for orders outside the US.
Shipping within the US: Free
Outside the US: $20

Rush shipping is available within the U.S. for $35 for Priority Mail Express, which is 1-2 day(s) (from the day it ships) for most locations.

To reduce waste, we make almost all of our products after an order is placed, so please allow 2-10 business days for an order to ship. Please note: Our lead time may extend to 20 business days during/after sitewide sales. Feel free to email us at customerservice@hackwithdesignhouse.com for an additional shipping estimate. Once your package ships you will receive a notification email with the tracking number. Thank you for your support!

Holiday Shipping Information: To ensure receipt of an order by December 24th, orders must be placed by December 10th for Priority Mail and by December 14th for Priority Mail Express. To celebrate the holidays, our studio will be closed Thursday, December 24th through Sunday, January 3rd. Any orders placed over the holidays will ship out as soon as possible after the holidays.

We will extend our return window through the holidays. Any order that is placed between November 23rd and December 25th can be returned until January 31st.

We offer Route shipping insurance at checkout in case of lost packages. We are not responsible for lost or stolen packages if Route is not selected. Route is non-refundable. If you do chose to add Route, we will replace the lost/missing items to the best of our ability. You can file a claim at https://claims.route.com/. We recommend filing a claim as soon as possible. You can learn more about Route's policies here: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies.

Please note that international shipping does not include any duties or taxes that you may be required to pay by your country upon arrival. We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs.