Frequently Asked Questions
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Do you have a physical store?
No, unfortunately we do not have a brick-and-mortar store that exclusively sells HDH items. But you can check out our website as well as this list of boutiques that sell HDH products.
How do I know if a HDH item will look good on me?
Like any other clothing item you buy, you won’t be able to tell for sure until you try it on. However, our mission here at HDH is to create versatile and comfortable clothing that looks good on any body type–which most likely includes you! Feel free to email customerservice@hackwithdesignhouse.com for any specific questions on sizing/measurements. Don’t forget, you can always order more than one size/style to try on at home and return the one(s) that don’t work. We provide free shipping when you order two or more items.
I am interested in becoming a part of your Makers Alongside series / would like to collaborate.
We would love to hear from you! If you are interested in collaborating, please email Erin at erin@hackwithdesignhouse.com providing information about your company and products.
I am interested in working / interning for HDH.
Check out our open positions here.
If you’re interested in applying for an open position, please email Erin at erin@hackwithdesignhouse.com with your resume, portfolio (if available), and a cover letter explaining what position you are interested in.
I am a boutique owner interested in wholesale orders.
We would love to explore collaborating with you! Please email Erin at erin@hackwithdesignhouse.com with information about you and your boutique.
My recently purchased HDH item is flawed. What should I do?
We are sorry to hear that! Please email customerservice@hackwithdesignhouse.com letting us know what happened. We’ll be sure to do what we can to help.
There is a HDH piece that I really want to purchase, but it is sold out. Can you make more?
Thanks for your support, but unfortunately once a limited-edition piece is sold out, it is no longer available for purchase. Please refer to our mission statement.
How can I know what’s coming up next?
We are constantly updating our blog and our Instagram account with information regarding upcoming releases and our Makers Alongside series. You can also sign up for our newsletter here.
How do I return/exchange my HDH item?
Please refer to our Return Policy. For exchanges, you can only exchange your order for something that is currently on the website for equal or lesser value. Otherwise, you can physically return the item for a refund and purchase something else of any value.
Return Address:
550 Vandalia Street, Suite 314
St. Paul, MN 55114
Do you ship internationally?
Why yes, we do! Please refer to our Shipping Info page for more information.
I have been trying to buy something on the HDH website, and it says that my zip code is invalid.
The transaction will only go through if the zip code that you enter matches the zip code that your bank has on record for your billing address. This is for your protection. Please contact your bank if you believe this is in error.
Since most HDH pieces are made to order, can you do custom orders or alterations specific to my measurements?
Many of our pieces are made to order, meaning that we don’t start production until the order is placed, as an effort to reduce unnecessary waste. Unfortunately we do not offer custom orders or alterations at this time.
My HDH piece is backordered. How long will it take before it's shipped?
Your piece is most likely on backorder because we are waiting for the fabric to arrive at our studio. We try to get all backordered pieces made and shipped out within a week or two of the fabric’s delivery date. Feel free to email customerservice@hackwithdesignhouse.com for additional updates or an estimated shipping date. If you ordered non-backordered pieces in the same order, we will ship those out separately.
Do you have gift certificates/gift cards?
We do offer digital gift cards! You can purchase one here.
How does Afterpay work?
You can read more about paying in installments through Afterpay here, including how refunds work using their system.