Just like our regular HDH pieces, we want you to love your HDH Sustain pieces. If you are not completely satisfied, you can return it to us for an exchange, store credit, or refund. All items must be unworn and unwashed and sent back within 21 days of the original ship date and should be sent prepaid. We do not accept CODs. All exchanges must be sent back within 45 days of the original ship date for an exchange or store credit. We promise to exchange the item or refund in full, minus shipping costs. We do not refund original or return shipping costs.
After the 45 day period, HDH Sustain pieces can still be returned to the HDH Sustain program in exchange for a $10 HDH gift card that can be applied to any HDH purchase.
When returning an item, we recommend you insure the item and/or use a tracking number. We are not responsible for missing packages.
We will process your exchange or refund within 10 business days after we receive the item. We will notify you by email when the exchange or refund is processed.